Email Notification Frequently Asked Questions

What kinds of notices may I have emailed to me?

You may opt to get an email message when holds are available for pickup, when borrowed items are about to become due and when your library card is about to expire.

When can I expect to receive an email notice?

Email and text message notices are sent every day between 9 and 9:30 am.

Will I still get a phone call when my holds become available?

No. Email notification is in place of phone or mail notification. You may, however, opt to add text message notification, in additon to another method to notification.

I can see that my held materials are available, but I didn't receive an email.
I'm not receiving any notices from the Library in my email. Why?

Notices are generated in the morning for the held items from the previous day. Your item may have become available before the notice was generated. Sometimes, however, email to a patron cannot be delivered. The most common reasons for this include:

• an incorrect email is listed on your account
• you need to make the library (cph-notices@sals.edu) an "approved" or "safe" sender
• your mailbox is full.

Rarely there is a problem with the Library's mail server and the messages are sent later than usual.

What should I do if I have a question about a notice I received/didn't receive?

Please call the Library at 371-8622 if you have any questions. It is best not to respond to the email as it is not monitored frequently.