Computer Services FAQ
Look here for answers to frequently asked computer services questions. If you have additional questions or need assistance, please call the Library at (518) 371-8622.
- Are there specific hours for computer use?
- What equipment is available for public use?
- Does the Library have wireless access?
- Who can use the Internet?
- If I can have 3 hours/day of Internet use, why was I given less time when I logged on?
- Do I need a library card if I only want to use the Internet?
- Do I need to make a reservation to use a computer?
- What do I do if I need to use a computer and all of the computers are in use?
- Can I save files to the Library's computers?
- Is Internet access filtered?
- Is there computer help available?
- Can the Library staff assist me with problems that I am having on my own computer?
- Is wireless access available in the Library?
Public computers are available from when the library opens until 5 minutes prior to closing. The Library's laptops must be returned 15 minutes prior to closing. However, there may be times when some computers are unavailable due to class use, maintenance or other service problems.
Any person over the age of 18 and in good standing may use the Library's public computers. Persons under the age of 18 must have the permission of a parent or guardian. Patrons sign on to the computers using their library card number and are allowed 3 hours of use per day.
Each library patron is allowed up to three (3) hours of computer use on his/her library card per day. This time is allotted in one (1) hour sessions. At the end of a session, if no patrons are on the wait list for a computer, an additional session of one(1) hour will be added, up to the 3 hour maximum. Typically, the busiest times for computer use are Sundays, late afternoon/early evening and any time a computer class is in session.
Please note: your session length may be shorter than 1 hour if...
- You are on a lab computer and the lab is scheduled to close for a class.
- There is less than one hour left until the library closes.
- You have already used more than 2 hours.
Yes. Patrons may apply for an "Internet Only" library card.
The library does not accept reservations for computer use. Computers are available on a first come, first served basis.
If there are no public computers available, you may add your name to the wait list. The wait list computer can be found along the wall in the public computing area near the Copy/Print room. You may also borrow a laptop for use in the library; please go to the Ask a Librarian Desk for assistance.
Use of a flash drive or CD is highly encouraged. The library's computers may only be used for temporary storage. All files are deleted automatically at logout and reboot.
No. However, patrons must follow the Library's Rules of Conduct and Internet Policies when using the computers. We encourage parents to work closely with their children.
Staff can only spend a limited amount of time getting you started using the computer. If you are new to using the Internet or other programs on the computer, we recommend you attend one of our free Computer Classes. Additionally, assistance is available on some common computer topics. If you have a question or problem, staff will try to help you as time and training allows. However, please be aware that staff is not trained to troubleshoot all forms of Internet communications or applications. Our librarians are available to assist you in finding published resources on any topic.
Library staff may be able to assist with problems accessing Library resources remotely by pointing out common problems or directing you to other available resources.
Free wireless access is provided in all public areas of the Library during the library's operating hours. Read about using your laptop or wireless device in the Library.